2640179 - RMK standalone Dashboard- duplicate site names

SAP Knowledge Base Article - Public

2640179 - RMK standalone Dashboard- duplicate site names

Symptom

When connecting to the Recruiting Dashboard from the standalone link (for example https://clients12.jobs2web.com) the user can see duplicate entries for their site in the portal selection tool.

Environment

  • SAP SuccessFactors Recruiting Marketing
  • Recruiting Dashboard

Reproducing the Issue

  1. Open Recruiting Dashboard standalone link (for example https://clients12.jobs2web.com)
  2. Log in using credentials
  3. The portal selector appears (in the case of a site manager for several customer sites there would be several entries)
  4. Duplicate entries with the same site names appear in the list 

Cause

Duplicate users exist in the system. A system user (site manager) and an admin user (synched from bizx) using the same e-mail address.

Note this will also cause SSO errors when attempting to access the dashboard from bizx. (see article in See also section)

Resolution

The bizx user's e-mail address must be edited so it is different from that of the system user (site manager). 
Once the user is synched via the daily recruiter sync, the e-mail address will be unique and the behavior will be corrected.

See Also

2375916 - Unable to validate Single Sign-On token - RMK Dashboard - Recruiting Marketing

Keywords

Rdash access issues, duplicate sites, multiple sites , KBA , LOD-SF-RMK , Recruiting Marketing , Problem

Product

SAP SuccessFactors Recruiting all versions