SAP Knowledge Base Article - Public

2640179 - RMK Recruiting Dashboard- duplicate site names and SSO token error

Symptom

  • When connecting to the Recruiting Dashboard from the standalone link ( https://clients12.jobs2web.com) the user can see duplicate entries for their site in the portal selection tool.***
  • When accessing the Recruiting Dashboard from bizx, the user gets the "Unable to validate Single Sign on token" error

Note the issue is resolved in release b1811. The productive release is planned for December 1st.

Environment

  • SAP SuccessFactors Recruiting Marketing
  • Recruiting Dashboard

Reproducing the Issue

  1. Open Recruiting Dashboard standalone link (for example https://clients12.jobs2web.com)
  2. Log in using credentials
  3. The portal selector appears (in the case of a site manager for several customer sites there would be several entries)
  4. Duplicate entries with the same site names appear in the list 

and

  1. Open bizx Recruiting module
  2. Open RMK Dashboard link
  3. Unable to Validate Single Sign On Token error occurs

Cause

Duplicate users exist in the system. A system user (site manager) and an admin user (synched from bizx) are using the same e-mail address.

Resolution

The bizx user's e-mail address must be edited so it is different from that of the system user (site manager). 
Once the user is synched via the daily recruiter sync, the e-mail address will be unique and the behavior will be corrected.

See Also

2375916 - Unable to validate Single Sign-On token - RMK Dashboard - Recruiting Marketing

Keywords

Rdash access issues, duplicate sites, multiple sites , KBA , LOD-SF-RMK , Recruiting Marketing , Problem

Product

SAP SuccessFactors Recruiting all versions