2640166 - Service Agent: 'Timeline for org unit XXX not allowed; employees assigned from YYYY-MM-DD to YYYY-MM-DD'

SAP Knowledge Base Article - Public

2640166 - Service Agent: 'Timeline for org unit XXX not allowed; employees assigned from YYYY-MM-DD to YYYY-MM-DD'

Symptom

  • You are ending the validity of Organization Unit XXX.
  • You get the error message 'Timeline for org unit XXX not allowed; employees assigned from YYYY-MM-DD to YYYY-MM-DD'.
  • You have no Employees assigned under Organization Unit XXX.

    (XXX represents the Organization Unit ID)
    (YYYY-MM-DD is a date)

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to the Organizational Management work center.
  2. Select Edit Org Structures under Common Tasks.
  3. Select the Org Unit XXX.
  4. Click the Org Unit button and choose End Validity option.
    Note: 'Timeline for org unit XXX not allowed; employees assigned from YYYY-MM-DD to YYYY-MM-DD' error message is displayed.

Cause

Organizational Unit XXX has active Service Agents assigned.

Resolution

You need to remove all the Service Agents assigned to Organization Unit XXX.

  1. Go to the Supplier Base work center.
  2. Go to the Service Agents view.
  3. Use the Filter options to get all active Service Agents for Organization Unit XXX.
  4. Select the first Service Agent.
  5. Click Change Status button.
  6. Select Obsolete.
  7. Repeat above steps for all Service Agents under Organization Unit XXX.

See Also

For more information about Service Agents, please check the built-in document called 'Service Agents Quick Guide' in the Help Center.
Please also refer to KBA 1715569 - Error Message: Cannot set Timeline of the Org Unit XYZ, Employee assigned from DD/MM/YYYY to DD/MM/YYYY

Keywords

Timeline, Organization Unit, Employee, Service Agent, Validity, Obsolete, Org Structures , KBA , SRD-MD-OM , Organizational Management , Problem

Product

SAP Business ByDesign all versions