2640120 - Sales Phase Drop Down Is Alphabetically Sorted under Advanced Filter for Opportunities

SAP Knowledge Base Article - Public

2640120 - Sales Phase Drop Down Is Alphabetically Sorted under Advanced Filter for Opportunities

Symptom

In the Sales Phase dropdown menu under Advanced Filter for opportunity, it is alphabetically sorted and the Sales Phase is ordered differently in Business Configuration.

Environment

SAP Hybris Cloud for Customer 1805

Reproducing the Issue

  1. Go to the Sales work center.
  2. Go to the Opportunities work view.
  3. Open the Advanced Search.
  4. Click on Sales Phase dropdown menu.
  5. Sales Phases is ordered alphabetically.

Cause

Sales Phases are linked to a Sales Cycle and ordered within Business Configuration. In case of opportunity header, there is Sales Cycle linked and then, based on that, it shows the sort sequence as defined in Business Configuration. However, in case of Advanced Search, there is no context of a Sales Cycle defined. In Advanced Search, the Sales Phase may also be more than one Sales Cycle defined, therefore, it is not ordered as per Business Configuration. The usage semantics is different for Advanced Filter and it is for search purposes.

Resolution

This is the expected system behavior. If you need that Sales Phase is alphabetically ordered, you may contact your implementation manager to help with such request or approach directly the SAP Cloud Service Center (servicecenter@sap.com).

Note: The services of the SAP Cloud Service Center will be charged as packaged services based on fixed prices.

An alternative option may be to check the SAP Hybris Cloud for Customer Ideas Forum to submit an idea: https://influence.sap.com/SAPCloudforCustomer

Keywords

Sales Phases, Advanced Filter, Opportunity, , KBA , LOD-CRM-OPP , Opportunity Management , How To

Product

SAP HYBRIS C4C 1802 ; SAP HYBRIS C4C 1805 ; SAP HYBRIS C4C 1808