2639503 - Image does not show in the posting preview of a job requisition.

SAP Knowledge Base Article - Public

2639503 - Image does not show in the posting preview of a job requisition.

Symptom

The Image in the header and footer of a job requisition does not show in either the Internal or external posting preview. It shows correctly when the job requisition has been posted.

Environment

SAP SuccessFactiors Recruiting Management

Reproducing the Issue

  1. Go to the Job Requisition detail page.
  2. Click either the Internal or External Posting Preview in the top right of the screen. The image in the Header/Footer is missing.

Cause

The image is not hosted by SuccessFactors on the SFTP servers.

Resolution

Currently SuccessFactors only support images hosted on the SFTP servers. Images not hosted on the SFTP servers may work sometimes but it has been known to cause strange behavior.

Please create a ticket with Cloud Product Support requesting to upload the image to the SFTP server. Please provide the following when creating the ticket:

  1. Company ID

  2. Data Center

  3. Attach the images you need to upload

See Also

2264945 - How to Request to host a photo, image or company logo on SuccessFactors SFTP Servers

Keywords

KBA , LOD-SF-RCM-JOB , Job Postings & Requisitions , Problem

Product

SAP SuccessFactors Recruiting all versions