2639134 - S-User name is wrong in SAP Training Center or SAP Learning Hub

SAP Knowledge Base Article - Public

2639134 - S-User name is wrong in SAP Training Center or SAP Learning Hub

Symptom

  • Training certificates have the wrong name in them
  • Wrong name appearing in the Learning Hub Certificates
  • S-User name changes not reflected in SAP Learning Hub
  • SAP updated name in Launchpad, but name is not updated in SAP Training Center

Environment

Reproducing the Issue

  1. SAP corrected S-User ID name according to KBA 2597456
  2. Launchpad displays the updated S-User's name correctly in both areas: 
    - Log into Launchpad and view name (top right)
    - Vanity or display name in Launchpad Profile Management (per KBA 1271545)
  3. SAP Training, SAP Learning Hub, printed certificates still shows the old name (did not pick up name changes made by SAP)

Resolution

To ensure this isn't a browser issue, clear your internet browser cache, close all browsers, then log in again. If issues persist, please contact SAP by emailing e-learning@sap.com. Be sure to include your S-User ID, first name, last name, company number/name, and email address. It's helpful to attach a screenshot of the name displayed in Launchpad. 

Note: The online support teams (e.g. support incidents) can't update the name information in areas outside SAP ONE Support Launchpad. Therefore, you must contact the SAP training/education teams via email if there are inconsistencies in the name.

Keywords

Learning_HUB , LearningHub , learning center , training hub , printiner certificates , training certificates , learning certificates , , KBA , XX-SER-SAPSMP-LAUNCH , SAP Support Portal Launchpad , How To

Product

SAP SuccessFactors Learning 1802