SAP Knowledge Base Article - Public

2639015 - Alternate Supervisor names are not showing in 'Manage Alternate Supervisors'

Symptom

When you access the User record and go to "Manage Alternate Supervisors", the names of the supervisors are not shown.

This makes it very hard to see, who is the actual alternate supervisor.

Name not showing.png

Environment

SuccessFactors Learning Management System (LMS) - All Supported Versions

Reproducing the Issue

  1. Enter Learning Adminsitration
  2. Naviagte to a User profile
  3. Open the "Mange Alternate Supervisors"

Cause

"First Name" & "Last Name" are not set to display in User record configuration

Resolution

  1. Access User Record Configuration by navigating to System Admin > Configuration > Record Configuration
  2. Add "First Name" & "Last Name" to the "Display" column and save

Record Configuration.png

Keywords

Alternate Supervisor, record configuration, name not displayed, Record Configuration, User Record Configuration , KBA , LOD-SF-LMS-ADM , Admin Tools , How To

Product

SAP SuccessFactors Learning all versions