2638700 - Start Personalization Option Missing

SAP Knowledge Base Article - Public

2638700 - Start Personalization Option Missing

Symptom

You are unable to find 'Start Personalization' option in Personalize.

Reproducing the Issue

  1. Log in to C4C system.
  2. Click on Personalize.
  3. 'Start Personalization' is missing.

Cause

This is because the option to Personalize is disabled in the adaptation screen.

Resolution

To resolve the issue follow the below mentioned steps:

  1. Click on Adapt.
  2. Go to Company Settings.
  3. Here you will find the option 'Disable User Personalization Features', which is currently checked.

You need to uncheck this for 'Start Personalization' to appear.

Keywords

Personalize , KBA , personalization button , adapt , AP-RC-UIF-RT , UI Framework Runtime , Problem

Product

SAP Hybris Cloud for Customer all versions