SAP Knowledge Base Article - Public

2638700 - Start Personalization Option Missing


You are unable to find 'Start Personalization' option in Personalize.

Reproducing the Issue

  1. Log in to C4C system.
  2. Click on Personalize.
  3. 'Start Personalization' is missing.


This is because the option to Personalize is disabled in the adaptation screen.


To resolve the issue follow the below mentioned steps:

  1. Click on Adapt.
  2. Go to Company Settings.
  3. Here you will find the option 'Disable User Personalization Features', which is currently checked.

You need to uncheck this for 'Start Personalization' to appear.


Personalize , KBA , personalization button , adapt , AP-RC-UIF-RT , UI Framework Runtime , Problem


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