While creating a workflow rule, you do not see the option to send an e-mail to the owner of a lead.
SAP Hybris Cloud for Customer
Reproducing the Issue
Go to the Administration work center.
- Go to the Workflow Rules view.
- Click New.
- Choose Business Object: Lead
- In the Define Actions tab, choose Rule Type: E-Mail.
- In the Recipient Determination, try to find Owner of Lead.
Result: You cannot find Owner of Lead in the dropdown menu.
The owner of a lead is called Marketing Responsible Employee in workflow rules.
Please, select Marketing Responsible Employee as the recipient.
marketing responsible employee, lead, owner, e-mail, email, workflow rule, recipient, , KBA , LOD-CRM-LM , Lead Management , How To