SAP Knowledge Base Article - Public

2638492 - Workflow CC Notification not triggering to Manager during Add new employee (New hire)

Symptom

Workflow has been configured as CC role to send notification to manager but notification is not triggering to manager. If external mail id has been given in CC role, then notification is working fine.

Environment

Employee Central: Workflow

Cause

This issue happens due to incorrect workflow configuration.

Resolution

This Issue will be faced if there is incorrect workflow configuration. To resolve this issue, make sure that in workflow context field has been selected as "Target" instead of "source" as shown in below screenshot.

Workflow_Hire_Notification.png

Keywords

New Hire Notification CC Notification Workflow Email Notification , KBA , LOD-SF-EC-WFL , Workflow & Trigger (Rules & XML) , LOD-SF-EC-HIR , New Hire/Rehire Wizards , Problem

Product

SAP SuccessFactors HCM Core 1511 ; SAP SuccessFactors HCM Core 1602 ; SAP SuccessFactors HCM Core 1605 ; SAP SuccessFactors HCM Core 1608 ; SAP SuccessFactors HCM Core 1611 ; SAP SuccessFactors HCM Core 1702 ; SAP SuccessFactors HCM Core 1705 ; SAP SuccessFactors HCM Core 1708 ; SAP SuccessFactors HCM Core 1711 ; SAP SuccessFactors HCM Core 1802 ; SAP SuccessFactors HCM Core 1805 ; SuccessFactors HCM Core 1207 ; SuccessFactors HCM Core 1210 ; SuccessFactors HCM Core 1302 ; SuccessFactors HCM Core 1305 ; SuccessFactors HCM Core 1308 ; SuccessFactors HCM Core 1311 ; SuccessFactors HCM Core 1402 ; SuccessFactors HCM Core 1405 ; SuccessFactors HCM Core 1408 ; SuccessFactors HCM Core 1411 ; SuccessFactors HCM Core 1502 ; SuccessFactors HCM Core 1505 ; SuccessFactors HCM Core 1508