SAP Knowledge Base Article - Public

2638407 - Error: "We were not able to create your account" when trying to login to in SAP Analytics Cloud

Symptom

Error: "We were not able to create your account" when trying to login to in SAP Analytics Cloud

SAML_DUC.jpg

Environment

  • SAP Analytics Cloud 2018

Reproducing the Issue

  1. Turn on SAML within your Tenant
  2. User option "Dynamic User Creation" when configuring SAML (Step 3)
  3. Create users
  4. Try to login with new user created

Cause

SAML mapping attributes to users doesn't work with Dynamic user creation.

Resolution

Submit an SAP Product Support Incident at the following link: https://launchpad.support.sap.com/#incident/solution using the component LOD-ANA-BI. In the support ticket, indicate that you want to set up user profiles and role assignment based on custom SAML attributes, and include your SAP Analytics Cloud tenant URL.

See Also

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Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, EPM-ODS, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics , KBA , LOD-ANA , SAP Analytics Cloud , LOD-ANA-BI , SAP Analytics Cloud - Business Intelligence (BOC) , LOD-ANA-PL , SAP Analytics Cloud – Planning (BOC) , LOD-ANA-BR , SAP Analytics Cloud - Digital Boardroom , LOD-ANA-PR , SAP Analytics Cloud – Predictive (BOC) , Problem

Product

SAP Analytics Cloud 1.0