2638397 - Error when accessing RMK Dashboard - Recruiting Marketing

SAP Knowledge Base Article - Public

2638397 - Error when accessing RMK Dashboard - Recruiting Marketing

Symptom

When accessing Recruiting Marketing Dashboard, there is an error message according the following image.

1.png

Environment

  • SuccessFactors Recruiting Marketing

Reproducing the Issue

1. Access the Recruiting Dashboard via SuccessFactors instance or by accessing one of the following links: https://clients.jobs2web.com, https://clients12.jobs2web.com, https://clients17.jobs2web.com

2. Insert e-mail and password

3. Click on Login

4. You will see the following error: "Your session has expired or cookies are not enabled in your browser. Please ensure cookies are enabled for this site, then click OK, to logout and login again."

Resolution

The Recruiting Marketing Dashboard requires Flash to run properly on the browsers.

It is necessary to allow cookies and Flash on the browsers according the following steps.

Google Chrome

1. Access the Menu;

2. Click on Settings;

3. Click on Advanced;

4. Privacy and security section;

5. Click on Content Settings;

6. Click on Cookies;

7. Enable the option "Allow sites to save and read cookie data (recommended)";

8. Go back to Content Settings list;

9. Click on Flash;

10. On the Allow section click on Add;

11. Add the Recruiting Marketing Dashboard link according to the Data Center for your RMK site;

12. Click on Add;

13. Close and open the browser.

Internet Explorer

1. Access the Menu;

2. Click on Internet Options;

3. Click on Privacy tab;

4. Click on Advanced;

5. Select Accept option for First-party and Third-party cookies;

6. Click on OK;

7. Click on Sites;

8. Add the Recruiting Marketing Dashboard link according to the Data Center for your RMK site;

9. Click on Allow button;

10. Click on OK;

11. Close and open the browser.

Keywords

Recruiting Dashboard, Your session has expired or cookies are not enabled in your browser, Please ensure cookies are enabled for this site, error RMK Dashboard , KBA , LOD-SF-RMK , Recruiting Marketing , How To

Product

SAP SuccessFactors Recruiting all versions