SAP Knowledge Base Article - Public

2638118 - Unable top launch content from SucessFactors mobile app on iOS.


Users receive the error "The media could not be loaded, either because of the server or network failed or because the format is not supported" when trying to launch learning content on iPhone or iPad. IOSFLASH.png

The same content launches without errors on browsers or Android systems.


SAP SuccessFactors Learning Management System

Reproducing the Issue

  1. Open SucessFactors app from an iOS system (iPhone, iPad);
  2. Go to Learning;
  3. Click on an item;
  4. Go to content;
  5. Click Launch Content;


This is a limitation of iOS systems, Apple's systems do not allow/support flash.

For more information about the iOS limitation you can contact Apple's support.


Please contact the content developer to modify the content using a language/tecnology that is supported by iOS systems.


iOS, iphone, ipad, mobile, app, SucessFactors, content, item, launch, apple , KBA , LOD-SF-LMS , SuccessFactors Learning , LOD-SF-LMS-PCM , LMS Icontent , LOD-SF-LMS-CNT , Content , LOD-SF-LMS-MOB , Learning Mobile Application , Problem


SAP SuccessFactors Learning all versions