2638118 - Unable top launch content from SucessFactors mobile app on iOS.

SAP Knowledge Base Article - Public

2638118 - Unable top launch content from SucessFactors mobile app on iOS.

Symptom

Users receive the error "The media could not be loaded, either because of the server or network failed or because the format is not supported" when trying to launch learning content on iPhone or iPad. IOSFLASH.png

The same content launches without errors on browsers or Android systems.

Environment

SAP SuccessFactors Learning Management System

Reproducing the Issue

  1. Open SucessFactors app from an iOS system (iPhone, iPad);
  2. Go to Learning;
  3. Click on an item;
  4. Go to content;
  5. Click Launch Content;

Cause

This is a limitation of iOS systems, Apple's systems do not allow/support flash.

For more information about the iOS limitation you can contact Apple's support.

Resolution

Please contact the content developer to modify the content using a language/tecnology that is supported by iOS systems.

Keywords

iOS, iphone, ipad, mobile, app, SucessFactors, content, item, launch, apple , KBA , LOD-SF-LMS , SuccessFactors Learning , LOD-SF-LMS-PCM , LMS Icontent , LOD-SF-LMS-CNT , Content , LOD-SF-LMS-MOB , Learning Mobile Application , Problem

Product

SAP SuccessFactors Learning all versions