SAP Knowledge Base Article - Public

2638113 - Unable to withdraw users from schedule offering using Registration Assistant Tool

Symptom

Admin is getting a validation error when using Registration Assistant tool to withdraw users from schedule offering

Environment

SuccessFactors Learning Management System (LMS) - All Supported Versions

Reproducing the Issue

  1. Navigate to Learning > Tools > Registration Assistance > Withdraw Users 
  2. Enter the Schedule Offering ID that you want to withdraw users from
  3. Click Next and LMS will pre populate all users registered in Scheduled Offering
  4. Select users that you want to withdraw
  5. Select Cancellation Reason and click Next
  6. Validation error: Please Select an employee 

Cause

Expected behaviour. This happens when the number of enrolled users is more than 2000

Resolution

Please use import Tool to manage users.

Note: The threshold value for the maximum number of registered users to be displayed in schedule offering snapshot is "2000" by default.

You can also configure this number within the diagnostics page. Please navigate to LMS diagnostics page > Tenant level Job Execution Service Config

#Maximum number of users that can be displayed on schedule offering Snapshot
maxDisplayedRegisteredUsersInSO=2000

Exceeding this number will display a message: The number of registered users is 3030. This exceeds the threshold for the amount can be displayed here. Please use Registration Status Report to view the details

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See Also

2105069 - Using Registration Assistant to Register Users in a Scheduled Offering

2074292 - How to withdraw registered users from Scheduled Offering and remove learning items from User learning plan using Registration Assistant Tool

2333376 - User is unable to register to Scheduled Offering

2425635 - Cancellation Reason dropdown not available in the Registration Assistant

2451262 - Manager cannot withdraw subordinate from registered schedule offering - LMS

Keywords

Registration Assistance; Registration Status Report; Withdraw Users; schedule offering; validation error; schedule offering Snapshot; maxDisplayedRegisteredUsersInSO=2000; manage users , KBA , LOD-SF-LMS-INT , LMS Integrations , Product Enhancement

Product

SAP SuccessFactors Learning all versions