2638062 - Application Error in Web Service Message Monitoring

SAP Knowledge Base Article - Public

2638062 - Application Error in Web Service Message Monitoring

Symptom

You notice Application Errors for the Service Interface: ControlCenterManageCustomerViewOfSAPServiceDelivery_ContactOut in the Web Service Message Monitoring view in Administrator work center.

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Go to Administrator work center
  2. Go to General Settings view
  3. Under the section System Administration, select Web Service Message Monitoring
  4. Show All
  5. Find the Application Error with the below:
  6. Service Interface: ControlCenterManageCustomerViewOfSAPServiceDelivery_ContactOut
    Direction: Outgoing
    Error Text: Application exception occurred!

Cause

This Message is regarding your IT Contacts. The Contact Details may not have been maintained correctly in the Service Control Center work center.

Resolution

You may check the below to understand if the IT Contacts are maintained correctly in the system.

  1. Go to Service Control Center work center
  2. Go to Contact Details view

If not, Change/Create the IT Contacts accordingly.

In any case you can Cancel this Application Error Message for Service Interface: ControlCenterManageCustomerViewOfSAPServiceDelivery_ContactOut by following the below steps:

  1. Go to Administrator work center
  2. Go to General Settings view
  3. Under the section System Administration, select Web Service Message Monitoring
  4. Show All
  5. Find the Application Error with the below:
  6. Service Interface: ControlCenterManageCustomerViewOfSAPServiceDelivery_ContactOut
    Direction: Outgoing
    Error Text: Application exception occurred!
  7. Highlight the entry and select Cancel -> Selected

The status of this Message is changed to Canceled.

Keywords

Application Error, ControlCenterManageCustomerViewOfSAPServiceDelivery_ContactOut, Web Service Message Monitoring, Service Control Center, Contact Details , KBA , controlcentermanagecustomerviewofsapserv , service control center , contact details , controlcentermanagecustomerview , SRD-CC-CI-CCS , Service Control Center , Problem

Product

SAP Hybris Cloud for Customer all versions