2637933 - "Check the default party role Ship-To. Alternative determination results" Severity Message Does Not Trigger in Sales Quote

SAP Knowledge Base Article - Public

2637933 - "Check the default party role Ship-To. Alternative determination results" Severity Message Does Not Trigger in Sales Quote

Symptom

You are creating a sales quote with an account that has multiple relationships of type Has Ship-To Party or Is Ship-To Party (visible in the Relationship view of the account). You expected to see the warning message "Check the default party role Ship-To. Alternative determination results".

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Go to the Sales work center.
  2. Open the Sales Quote view.
  3. Click in the New button.
  4. Select account ABC (where ABC stands as the ID of an account with multiple relationships of type Ship-To Party or Is Ship-To Party).
  5. Fill in other mandatory fields.
  6. Click in Save or Save and Open.

You expected to see the warning message "Check the default party role Ship-To. Alternative determination results".

Cause

1) You have suppressed the severity warning message of ID 011 "AP_RC_PARTY_PROC_LIB - Check the default party role &1. Alternative determination results: &2" in the Message Severity Configuration hyperlink of the Sales Quote fine-tuning activity in the Business Configuration;

OR

2) The Business partner relationship of Account determination step of the Ship-To party role in the involved parties of sales quotes is not active in the business configuration.

 

Resolution

For cause number 1:

  1. Go to the Business Configuration work center.
  2. Search for the Sales Quotes Fine-tuning activity (you can use the search field in the right).
  3. Open the Sales Quotes Fine-tuning activity.
  4. Open the Message Severity Configuration hyperlink.
  5. Uncheck the Suppress Message checkbox for the Message ID 011 "AP_RC_PARTY_PROC_LIB - Check the default party role &1. Alternative determination results: &2".
  6. Click in the Save and Close button.

For cause number 2:

  1. Go to the Business Configuration work center.
  2. Search for the Sales Quotes Fine-tuning activity (you can use the search field in the right).
  3. Open the Sales Quotes Fine-tuning activity.
  4. Open the Maintain Involved Parties hyperlink.
  5. Select the Ship-To line.
  6. Click in the Maintain Determinations button.
  7. Check the Active checkbox of the Step 10 "Business partner relationship of Account".

Keywords

Sales Quote AP_RC_PARTY_PROC_LIB Check the default party role &1. Alternative determination results: &2 Check the default party role Ship-To. Alternative determination results Business Configuration Warning message , KBA , LOD-LE-CQP , Customer Quote Processing , How To

Product

SAP Hybris Cloud for Customer all versions