SAP Knowledge Base Article - Public

2637419 - An Application Error occurred While approving Workflow for Dependents

Symptom

  • You receive an application error while approving Workflow for Dependents.
  • The application error id is accompanied by any of the following:
    • fingerprint=be83cc5e54f48d44771a52f36b9be416287cb52f
    • fingerprint=9551085f1fb98328550f8169b92dd12fa7a3bd7d
    • fingerprint=088aac993190e077cecdccc1295ec32aab2e7eda
    • fingerprint=532dc4d6bce7a538c172b8e749380a3c168e02aa
  • org.hibernate.exception.ConstraintViolationException: Could not execute JDBC batch update

Environment

  • SAP SuccessFactors HCM Core
  • Employee Central
  • Workflow
  • Dependent

Reproducing the Issue

  • Proxy as Approver or Approve any Workflow for Dependents
  • Result: Application error fingerprint=be83cc5e54f48d44771a52f36b9be416287cb52f

Resolution

This issue is scheduled to be addressed in release b1805.

Workaround:

Reject/withdraw the failed workflow and re-trigger the workflow in Dependents Details page.

For Customer using People Profile or  PP3 Steps follow:

Step1. Click the “edit” icon in the Dependents page:

1pp3.png

Step2. Choose one effective date, and click the “Edit details” button (please do not add new dependents in this pop-up page Figure 2, go to the “Edit details” page Figure 3, trigger workflow on that page)

2pp3.png

Step3. Select the Relationship, fill in the FirstName/MiddleName/LastName/… in Figure3 page and then click the save button, it will trigger one workflow Figure 4.

3pp3.png

Step4. Click the Confirm button, then a new dependents workflow is triggered.

4pp3.png

Step5. Proxy the approver user to approve this workflow. It should be approved successfully.

For Customer not using People Profile or  PP3  Steps follow: v12  page

Step1. Click the “edit” icon in the Dependents page and choose one effect date:

1v12ddp.png

Step2. Drag the scroll bar from Figure 2-1 to Figure 2-2, and Click the “Details” button.

1

2v12ddp.png

2

3v12ddp.png

Step3. Select the Relationship, fill in the FirstName/MiddleName/LastName/… in Figure3 page and then click the save button, it will trigger one workflow Figure 4.

4v12ddp.png

Step4. Click the Confirm button, then a new dependents workflow is triggered.

5v12ddp.png

Step5. Proxy the approver user to approve this workflow. It should be approved successfully.

 

Keywords

SF, EC, WFL, DPD, success factors, ECT-97063, ECT-97741, fingerprint=be83cc5e54f48d44771a52f36b9be416287cb52f, fingerprint=9551085f1fb98328550f8169b92dd12fa7a3bd7d, fingerprint=532dc4d6bce7a538c172b8e749380a3c168e02aa, Could not execute JDBC batch update, PTCH-27844 , KBA , LOD-SF-EC-WFL , Workflow & Trigger (Rules & XML) , LOD-SF-EC-DPD , Dependents Management , Bug Filed

Product

SAP SuccessFactors HCM Core 1802