2637095 - When Trying to Depersonalize a Ticket Multiple Error Messages Are Displayed

When trying to depersonalize a Ticket, the system displays the following error messages:

'Veto, data destruction is not allowed'

'Error during data removal'

'Consistency check resulted in error'

SAP Hybris Cloud for Customer

1. Go to the Service work center.
2. Select the Tickets view.
3. Highlight the Ticket ABC (ABC represents the Ticket ID).
4. Select the Actions button.
5. Select the Action Depersonalize.

The system displays the following error messages:

'Veto, data destruction is not allowed'

'Error during data removal'

'Consistency check resulted in error'

You can only perform this action for Tickets with the status Closed.

1. Go to the Service work center.
2. Select the Tickets view.
3. Highlight the Ticket ABC.
4. Select the Actions button.
5. Select the Action Set Status.
6. Select the value Closed for the field New Status.
7. Select the OK button.

You can depersonalize the ticket once these changes were performed.

Depersonalize Depersonalise Ticket Error Not working Veto data removal , KBA , LOD-CRM-SRP , Service Request Processing , Problem