When updating a user to inactive via a user import, if trying to update other fields in the import at the same time, only the user status updates to "inactive".
All other changes to fields fail to update with the import
Reproducing the Issue
User Import (Manual import from Bizx or a Provisioning Employee import)
- Set "status" to "inactive" for user in question
- Update another field for example "termination date" for the same user
- Run the import (do not select the option "process inactive employees")
- Once the import has completed see the user status is now inactive but the termination date has not changed
Status is updated to "inactive" as a first step so without selecting the option "process inactive employees" the system cannot update any other field
Ensure you select the option "process inactive employees" when running the import
Please note KBA 2261702 certain fields can only be updated when the user is "active"
Inactive, update inactive user, update inactive employee, unable to update fields in user import , KBA , LOD-SF-PLT , Foundational Capabilities & Tools , LOD-SF-PLT-UIM , Employee Import Issues , LOD-SF-PLT-USR , User Management , Problem