Few of the errors which you may encounter while processing the Everify
- Not able to process Everify
- Getting an error "UNMAPPED ERROR"
- Getting a blank white screen
- Failed to send photo confirmation to DHS
- Not able to close duplicate case
E-Verify did a huge update over the weekend of April 20th, 2018. Following this upgrade, there are intermittent issues
SuccessFactors continues to work with E-Verify to resolve the issues from their update over the weekend. We've asked for this matter to be escalated within E-Verify and the Department of Homeland Security.
If you would like to contact E-Verify about an activity you need to close, here is the email address and a suggested email template to use:
Subject: [Enter your company name] – E-Verify Modernization Issues
We are unable to complete an E-Verify activity for: [Enter new hire full name]
E-Verify case number (if received in Onboarding): [Enter E-Verify case number from Onboarding]
Start date: [Enter New hire's start date]
We are requesting your immediate assistance to complete this case in a timely manner.
E-Verify Production Outage this Weekend April 20th:
E-Verify web service improvements:
E-Verify Outages and Communications/Updates
E-Verify - Ongoing Case Creation Issues?
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