2636748 - Everify Outage April 2018 - Onboarding

SAP Knowledge Base Article - Public

2636748 - Everify Outage April 2018 - Onboarding

Symptom

Few of the errors which you may encounter while processing the Everify

  • Not able to process Everify
  • Getting an error "UNMAPPED ERROR"
  • Getting a blank white screen
  • Failed to send photo confirmation to DHS
  • Not able to close duplicate case

Cause

E-Verify did a huge update over the weekend of April 20th, 2018. Following this upgrade, there are intermittent issues

Resolution

SuccessFactors continues to work with E-Verify to resolve the issues from their update over the weekend. We've asked for this matter to be escalated within E-Verify and the Department of Homeland Security.

 

If you would like to contact E-Verify about an activity you need to close, here is the email address and a suggested email template to use:

 

To: enrmod-projectteam@uscis.dhs.gov

Subject: [Enter your company name] – E-Verify Modernization Issues

Message:

We are unable to complete an E-Verify activity for: [Enter new hire full name]

E-Verify case number (if received in Onboarding): [Enter E-Verify case number from Onboarding]

Start date: [Enter New hire's start date]

We are requesting your immediate assistance to complete this case in a timely manner. 

See Also

https://launchpad.support.sap.com/#/notes/2634675

E-Verify Production Outage this Weekend April 20th:
https://community.successfactors.com/t5/Onboarding-Forum/E-Verify-Production-Outage-this-Weekend-Apr...

E-Verify web service improvements:
https://community.successfactors.com/t5/Onboarding-Forum/E-Verify-web-service-improvements/m-p/20258...

E-Verify Outages and Communications/Updates
https://community.successfactors.com/t5/Onboarding-Forum/E-Verify-Outages-and-Communications-Updates...

E-Verify - Ongoing Case Creation Issues?
https://community.successfactors.com/t5/Onboarding-Forum/E-Verify-Ongoing-Case-Creation-Issues/m-p/204575

Keywords

E-Verify; everify; , KBA , LOD-SF-OBD-EVF , e-Verify , Problem

Product

SAP SuccessFactors Onboarding 1802