SAP Knowledge Base Article - Public

2635991 - Program Direct Links for Program Section do not always navigate to the Program Section

Symptom

A Direct Link generated in LMS Admin Tools to link to a specific Section within a Program sometimes navigates the user to the Program Cover / Overview Page

Environment

SAP SuccessFactors Learning Management System (LMS)

Reproducing the Issue

  1. Logon to LMS Admin
  2. Navigate to System Admin > Tools > Direct Link
  3. Create a Program Details Link for a Program that contains Sections
  4. Select a Program Section
  5. Click Display Link
  6. Use the generated link to access the Program Section
  7. Note the following behavior:
    1. If Cover pages are active >> User will be navigated to Cover page and they can access the content by navigating to content section for which direct link was created
    2. If Cover pages are inactive >> User will be navigated to content section for which direct link was created

Cause

  • When the program has an active cover page, the direct link navigates the user to the current page
  • If you go to content tab, you will see the system expand the exact section that the direct link is created
  • Also note that the navigation between cover pages and the Agenda pages are sticky, meaning the system remembers where you left off of the program

Resolution

If it is needed for users to access sections directly via URL, consider deactivating the Program Cover Page (test in sub-production first):

  1. Logon to LMS Admin
  2. Navigate to Learning > Programs > Search for Program in question
  3. Click "Cover Page (Active)" hyperlink
    ProgramActiveLink.jpg

  4. Click the "Deactivate" button
    ProgramDeactivateButton.jpg

  5. Save your changes

Additional Notes:

  • A cover page is a user-facing overview page you create for your program
  • You can choose from one of 3 layouts and add images, videos, HTML, or any other information you like to your cover page.
  • If the Cover Page is active, users can see it when they view the program details

Keywords

SF SuccessFactors Success Factors LMS Learning Program Direct Link Deeplink Deep section cover overview page navigate direct display URL , KBA , LOD-SF-LMS-PRO , LMS Programs , LOD-SF-LMS , SuccessFactors Learning , LOD-SF-LMS-ADM , Admin Tools , Problem

Product

SAP SuccessFactors Learning 1802