SAP Knowledge Base Article - Public

2635943 - Workflow Rule Fail due to Lock Behavior

Symptom

You would like to know how the system behaves when a workflow rule fails due to a lock.

Environment

SAP Hybris Cloud for Customer 1805 and future versions.

Reproducing the Issue

  1. Go to the Administrator work center.
  2. Go to the Workflow Rules view.
  3. Select the line for Workflow Rule XYZ (XYZ represents the Name of the Workflow Rule).
  4. Click on the cogwheel icon for Actions and select Rule Log.
  5. See that the Workflow Rule XYZ contains failed entries, but also successful ones.

Cause

Whenever a workflow rule fails due to a lock, system will retrigger it so the action to be done by the rule is completed. The workflow engine works via packages, so whenever a rule fails, it will be retriggered as soon as another rule is triggered or in the next hour, if no other rules are triggered in the meantime.

The system will keep trying to trigger the rule until it is successful or until another fail reason is given.

Resolution

This is the expected system behavior.

If you need changes done to this behavior urgently you may contact your implementation manager to help with such request or approach directly the SAP Cloud Service Center (servicecenter@sap.com).
Note: The services of the SAP Cloud Service Center will be charged as packaged services based on fixed prices.
An alternative option may be to check the SAP Customer Influencer Site to submit an idea: https://influence.sap.com/SAPCloudforCustomer.

Keywords

Worfklow Rule ; Lock ; Fail ; Failure ; Behavior ; Trigger , KBA , LOD-CRM-WKF , Workflow , How To

Product

SAP Cloud for Customer add-ins all versions