SAP Knowledge Base Article - Public

2635442 - Users are redirected to the login screen when trying to launch courses from the mobile app.


Users are seeing the login screen when trying to launch LMS courses from the SuccessFactors mobile app.


SuccessFactors mobile app.

Reproducing the Issue

After logging on SuccessFactors mobile app, go to Learning and try to launch a course content.


Open Content Network (OCN) courses are not supported on mobile app.

Courses with launch method as Browser are not supported on the mobile app.


If the course is not OCN and launch method is marked as Browser, please change the Launch Method to Document Type.

See Also

Common Issues and Fixes for content on mobile apps.


mobile, app, lms, SuccessFactors, content, launch, course, ios, android, sso, login , KBA , LOD-SF-LMS-MOB , Learning Mobile Application , LOD-SF-LMS , SuccessFactors Learning , LOD-SF-PLT , Foundational Capabilities & Tools , Problem


SAP SuccessFactors HCM Core all versions ; SAP SuccessFactors Learning all versions