2635442 - Users are redirected to the login screen when trying to launch courses from the mobile app.

SAP Knowledge Base Article - Public

2635442 - Users are redirected to the login screen when trying to launch courses from the mobile app.

Symptom

Users are seeing the login screen when trying to launch LMS courses from the SuccessFactors mobile app.

Environment

SuccessFactors mobile app.

Reproducing the Issue

After logging on SuccessFactors mobile app, go to Learning and try to launch a course content.

Cause

Open Content Network (OCN) courses are not supported on mobile app.

Courses with launch method as Browser are not supported on the mobile app.

Resolution

If the course is not OCN and launch method is marked as Browser, please change the Launch Method to Document Type.

See Also

Common Issues and Fixes for content on mobile apps.

Keywords

mobile, app, lms, SuccessFactors, content, launch, course, ios, android, sso, login , KBA , LOD-SF-LMS-MOB , Learning Mobile Application , LOD-SF-LMS , SuccessFactors Learning , LOD-SF-PLT , Foundational Capabilities & Tools , Problem

Product

SAP SuccessFactors HCM Core all versions ; SAP SuccessFactors Learning all versions