2634837 - "Failed to call remote system on /FPA_JAVA_SERVICES/service/api/epm/proxy by Agent HCPService" error appears in SAP Analytics Cloud

SAP Knowledge Base Article - Public

2634837 - "Failed to call remote system on /FPA_JAVA_SERVICES/service/api/epm/proxy by Agent HCPService" error appears in SAP Analytics Cloud

Symptom

  •  When refreshing or creating a model based on an ERP query the following error appears in SAP Analytics Cloud:
    Failed to call remote system on /FPA_JAVA_SERVICES/service/api/epm/proxy by Agent HCPService; Reason: HttpClient.getResponse: Can't get the response from the server: internal error occurred "Connection to fpajappa<scp subaccount>.hana.ondemand.com lost while reading response."
  • The error message cannot be reproduced all the time, it can be observed intermittently.

Environment

  • SAP Analytics Cloud 2018.6.2
  • SAP ERP Database

Reproducing the Issue

  1. Logon to SAC.
  2. Create a model or refresh an existing model based on ERP query. 
  3. The error message can be observed intermittently.

Cause

This issue is currently under investigation by Development.

Resolution

This issue is currently under investigation by Development.

See Also

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Keywords

BOC, SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics, error, failure, ERP, intermittent, refresh, schedule, create, , KBA , LOD-ANA , SAP Analytics Cloud , LOD-ANA-BI , SAP Analytics Cloud - Business Intelligence (BOC) , LOD-ANA-BR , SAP Analytics Cloud - Digital Boardroom , LOD-ANA-PL , SAP Analytics Cloud – Planning (BOC) , LOD-ANA-PR , SAP Analytics Cloud – Predictive (BOC) , Problem

Product

SAP Analytics Cloud 1.0