2634600 - Unable to save comments in the calibration session

SAP Knowledge Base Article - Public

2634600 - Unable to save comments in the calibration session

Symptom

Error when trying to save comments in the calibration session:

"Changes failed. There was an error retrieving data. Please contact support."

demo instance 1.PNG

 

 

Environment

Calibration

Reproducing the Issue

1. In the calibration session, click the dropdown beside the subject name and select "comment".

2.PNG

2. Input comments consisting of more than 4000 charcaters. Click "Done" and then save the calibration session.

The "Changes failed. There was an error retrieving data. Please contact support." error will appear.

3.PNG

Cause

The comment has more than 4000 characters hence the user is unable to save it.

Resolution

The comment option in the calibration session will enable users the option to store comments on each subject.

It has a maximum character limit of 4000. Users will not be able to save the comment if it exceeds the character limit.

 

Keywords

Comment Box, Calibration Session, Comments, Changes failed. There was an error retrieving data. Please contact support , KBA , LOD-SF-CAL-ADM , Admin Tools, Permissions, Settings , Problem

Product

SAP SuccessFactors HCM Core 1802