2634260 - Adding Cross/Up/Down Selling Products on Sales Quotes Does Not Work as Expected

SAP Knowledge Base Article - Public

2634260 - Adding Cross/Up/Down Selling Products on Sales Quotes Does Not Work as Expected

Symptom

You created a Cross/Up/Down Selling Products List and added required and proposed products accordingly.

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Go to the Sales work center.
  2. Go to the Sales Quotes view.
  3. Create a new sales quote and open the document.
  4. Go to the Products facet.
  5. Add one required product and save.

Result: The proposed products are displayed in the Recommended Products section as expected.

  1. Go back to the Products section and edit a field, for instance by changing the product quantity.

Result: The proposed products are displayed in the Recommended Products section have disappeared.

Cause

On Save, the data on the screen are not automatically refreshed for performance reasons.

Resolution

This is currently the expected system behaviour. Please, trigger the refresh action on the Recommended Products section.

Keywords

Cross/Up/Down Selling, Products, Sales Quote Products, Recommended Products, Proposed Products , KBA , LOD-LE-CQP , Customer Quote Processing , How To

Product

SAP Hybris Cloud for Customer all versions