2634225 - Same user is showing twice in SO Segment

SAP Knowledge Base Article - Public

2634225 - Same user is showing twice in SO Segment

Symptom

On a Scheduled Offering, the user is showing twice when you check the Attendance link

Environment

SAP SuccessFactors Learning

Reproducing the Issue

Open a Scheduled Offering

Go to Segment

Click on Attendance

Notice that the user is showing twice (listed twice; same user; same ID; same User Name)

Cause

The user's attendance was recorded twice either through the connector or the VLS Attendance APM

Resolution

The customer will need to review their Learning History connector since this is the connector that can record an item's completion.

Keywords

user showing twice, user showing twice on SO, duplicate attendance on SO, duplicate user , KBA , LOD-SF-LMS-COR , LMS Core - Items, Catalog, Curricula , Problem

Product

SAP SuccessFactors HCM Core 1711