SAP Knowledge Base Article - Public

2634049 - Items appearing in admin assigned items not on learning plan

Symptom

User has been assigned item through curricula using the User needs Management and it is not appearing on there learning plan although it is not over due date.

Environment

SuccessFactors Learning Management System (LMS) - All Support Versions

Reproducing the Issue

Admin assigns course the curricula to user using the below steps:

1. Go to Users

2. Tools

3. User Needs Management

4. Add Job related Curricula wizard and submits the user selection in search selector screen using 'Select all the users of the search results' option instead of selecting the user ID's and submitting the same.

 AddJobCurricula_user_results.png

 

1. Go to the User's Learning Plan
2. Search for the Items that are have been assigned to the user but they are not showing here. 
3. You will not be able to see the items on the learning plan although these items are showing in the admin side as items assigned and the due date is still active.

Cause

The underlying logic of assigning the curricula to users is not populating the Add User/Add User name info in the database tables therefore these are not being assigned to the users.

Resolution

We will undertake the code fix and add the fix for 1805 release.

Until the 1805 release, The workaround is please advise the admin to refrain from using the 'Select all the users of the search results' and instead 'Select All' option and add the user ID's to assign the curricula using:

User Needs Management

OR

Add Job related Curricula wizard.

Select All User Needs Management.png

This option does not have the issue of missing info on "Add User" which affects the Item availability on learning plan for users and will not populate the database. The issue happens only when the admin chooses 'Select all the users of the search results' option.

Keywords

User needs Management, LMS, Learning Plan, Items Missing,1805 , KBA , LOD-SF-LMS-ITE , LMS Items , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning all versions