2633883 - Approval Facet has no Records, Even Approval Status is In Approval

SAP Knowledge Base Article - Public

2633883 - Approval Facet has no Records, Even Approval Status is In Approval

Symptom

Opportunity (Any Transaction documents) has approval status In Approval but Approval Facet/Tab has No Records.

Reproducing the Issue

  1. Go to Sales work center
  2. Go to Opportunities view
  3. Open an opportunity XYZ (XYZ represents the identification of the opportunity)
  4. Go to Header screen
  5. Here Approval status field has In Approval
  6. Switch to Approval Tab

You can not find any records: No Records.

Cause

Currency conversion rate between use currencies in condition and opportunity are missing. Please maintain currency conversion rates in the system. This is necessary because it is preventing the approval from going through.

Resolution

Please maintain the exchange rates under Administrator work center using Exchange Rate for Foreign Currencies following the below steps:

  1. Go to the Administrator work center
  2. Go to the Common Tasks view
  3. Click on hyperlink Exchange Rate For Foreign Currencies
  4. Click on Add Row
  5. Enter the Source Currency and Target Currency
  6. You must enter the Bid, Middle and Ask rates
  7. Save

See Also

2518320 - You Receive the Error Message: Submit for Approval not possible; check approval conditions

Keywords

Approval Tab No Records, Opportunity, Sales Quote, In Approval , KBA , approval facet/tab , no records , blank , LOD-CRM-OPP , Opportunity Management , Problem

Product

SAP Hybris Cloud for Customer all versions