SAP Knowledge Base Article - Public

2633831 - Missing Sales Order in Opportunity Displayed in Document Flow

Symptom

Sales order missing within an opportunity is still displayed in the Document Flow tab.

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Go to the Sales work center.
  2. Select the Opportunities view.
  3. Open opportunity ABC (ABC represents the name of the opportunity).
  4. Select the Sales Documents tab.
  5. Here you can see that no sales order is displayed.
  6. Select the Document Flow tab.

On the Docuemnt Flow tab you can see that sales order DEF is displayed (DEF represents the name of the sales order).

Cause

The sales order is not displayed on the Sales Documents tab within the opportunity, because the sales order was created as a follow-up document of the sales quote and not from the opportunity.

Resolution

This is the expected system behaviour.

Keywords

Sales Order, Opportunity, Document Flow. , KBA , sales order , document flow , opportunity , LOD-LE-OPP , Opportunity processing , LOD-LE-CQP-CO , Lean Sales Orders , Problem

Product

SAP Cloud for Customer all versions