2633407 - QuickGuide PDF upload error

SAP Knowledge Base Article - Public

2633407 - QuickGuide PDF upload error

Symptom

While trying to upload a PDF document in a QuickGuide, an error happens and you cannot upload it.

Environment

SuccessFactors Learning Management System

Reproducing the Issue

  1. Log as a user on LMS
  2. Under Links tile, click My QuickGuides
  3. Click Add QuickGuide and Add Photo
  4. Choose a PDF file

Cause

PDF files are not supported as a image file types, therefore it could not be used.

Resolution

Even by navigating to LMS Administration > System Admin > Configuration > System Configuration > USER-GENERATED CONTENT and adding the PDF file type, this will not allow the PDF to be added to the QuickGuide because it is not an image file type.

Keywords

QuickGuide, PDF, upload error, Quick Guide error, upload PDF, file types, USER-GENERATED CONTENT, images, add photo , KBA , LOD-SF-LMS-COR , LMS Core - Items, Catalog, Curricula , Problem

Product

SAP SuccessFactors Learning all versions