2633351 - "Data Acquisition Service unavailable" error appears in SAP Analytics Cloud

SAP Knowledge Base Article - Public

2633351 - "Data Acquisition Service unavailable" error appears in SAP Analytics Cloud

Symptom

  • When trying to create a model based on a local file (e.g: Excel) the following error message appears in SAP Analytics Cloud:
    "Data Acquisition Service unavailable. Please try again later."
  • Another error message can also be observed during the same workflow: 
    "Some services are temporarily unavailable. Thank you for your patience while we find a solution."

Environment

SAP Analytics Cloud 2018.6.2

Reproducing the Issue

  1. Logon to SAC.
  2. Browse to Main Menu >> Create >> Model. 
  3. Click on "Import a file from your computer"
  4. Select an Excel file. 
  5. Notice that one of the above mentioned error message appears.

Cause

This issue is caused by a product defect.

Resolution

This issue is fixed in Wave 2018.08.

See Also

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Keywords

EPM, SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, EPM-ODS, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics, Import, Acquisition, Local file, Create , KBA , LOD-ANA , SAP Analytics Cloud , LOD-ANA-BI , SAP Analytics Cloud - Business Intelligence (BOC) , LOD-ANA-BR , SAP Analytics Cloud - Digital Boardroom , LOD-ANA-PL , SAP Analytics Cloud – Planning (BOC) , LOD-ANA-PR , SAP Analytics Cloud – Predictive (BOC) , Problem

Product

SAP Analytics Cloud 1.0