2633311 - Not Supported Calendar Message ics attachment text

SAP Knowledge Base Article - Public

2633311 - Not Supported Calendar Message ics attachment text

Symptom

When receiving an LMS notification with an ics attachment, it displays Not Supported Calendar Message.ics

Environment

SAP SuccessFactors Learning Management System (LMS)

Reproducing the Issue

Enable vCalendar attachments utilizing notifications within LMS and note some mail platforms or applications like Outlook will show the mentioned displayed text on the attachment.

Cause

ics is an older standard calendar attachment which is still utilized by LMS to support multiple mail platforms; however newer calendar invites have been developed to meet these newer standards.

Resolution

Continue using the ics as business needs require understanding the attachment message is just a title or desctiption display text that does not affect the attachment functionality else use the new calendar invite feature, see KBA 2375066 - Scheduled offering Registration Notification with Outlook calendar invite OR .ics as attachment.

See Also

  • 2357883 - LMS Q3 2016 (B1608): Calendar invites to participant
  • 2474393 - Learning : Rules for Calendar Invites and ICS Attachments
  • 2582695 - Unenrollment notification with ICS instead of VCAL

Keywords

SF LMS Leanring ical vcal vcs notification , KBA , LOD-SF-LMS-NOT , Notifications , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning all versions