2633293 - Not Able to Unscope Employee Support From the Project Scope

SAP Knowledge Base Article - Public

2633293 - Not Able to Unscope Employee Support From the Project Scope

Symptom

Your requirement is to unscope the Scoping Element Employee Support. You are trying to make changes in Scoping but you are not able to finish the Scoping due to an Error during Review step.

Error During Finish Project:
Currently unable to finalize these scope changes; some of your decisions would cause inconsistencies in your fine-tuning settings of the productive data.
If error messages are displayed, resolve them before you proceed.

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

  1.  Go to work center Business Configuration
  2.  Go to Implementation Projects view
  3.  Go to Edit Project Scope
  4.  Go to Scoping step
  5.  Expand Scoping Element Service
  6.  Uncheck Employee Support
  7.  Go to Review Step and Finish
  8.  System throws the error

Cause

There are Tickets existing in Open and In process status with Document Type XXXX (where XXXX represents the Document Type) which is part of Employee Support (example: Document type could be SRRE or any other). Due to this, you will be unable to unscope Employee Support in project.

You may check the status of the Tickets as below :

  1. Go to work center Service
  2. Select Employee Support view
  3. You will find Tickets with type Employee Support Ticket, with Open and In Process status

Resolution

It is not possible to delete the Ticket instances in the system with Document type XXXX. You may set those Employee Support Tickets as Irrelevant, so that is does not appear in the Ticket list.

You should leave the Employee Support scoped in system.

Keywords

Service, Employee Support Ticket, Status , Open , In process, Scoping, Review, Unscope Employee Support , KBA , employee support ticket , employee support , LOD-CRM-SRP , Service Request Processing , Problem

Product

SAP Hybris Cloud for Customer all versions