SAP Knowledge Base Article - Public

2633242 - Academic Title Field Cannot be Found in the Header of Contact

Symptom

You find that the Academic Titile can only be found in the OWL(object work list) of contacts. However, if you open a contact, the Academic Title field cannot be found in the header of the contact.

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Go to Cusotmers work center.
  2. Go to Contacts work center view.
  3. Under the OWL, you can find there's a field called Academic Title.
  4. Open a contact, then in the header TI, you cannnot find the Academic Title field, even if you use Personalize or Edit Master Layout.

Cause

The Academic Title can be found when you edit the Contact.
It is because the academic title is part of the Name field. If you click on edit, the Academic Title will be shown next to the Contact Name. And when you select an Academic Title for the contact and save, it will be shown together in the Name field, e.g. Dr. ABC (ABC represents the Name of the Contact)

Resolution

This is the standard design of the system.

Keywords

Academic title; Contact , KBA , LOD-CRM-CON , Contact , How To

Product

SAP Cloud for Customer add-ins all versions