You are trying to personalize the home screen but you notice the Personalize option is missing. When clicking the Edit button the Select User Role screen appears instead of the Personalization mode for the tiles.
The expected popup is:
SAP Hybris Cloud For Customer, RUI
Reproducing the Issue
On the right botton corner click on the Edit icon.
Result: the Homepage Personalization and Adaptation popup doesn't appear, instead you are redirected to the Select User Role popup.
Users face this problem because personalization has been disabled in the Company Settings.
To resolve the issue follow the below mentioned steps:
- Click on Adapt.
- Go to Company Settings.
- Here you find the option Disable User Personalization Features, which is currently checked.
You need to uncheck this for Homepage Personalization and Adaptation to appear.
"personalization" "HTML" "RUI" "missing" , KBA , AP-RC-UIF-RT , UI Framework Runtime , Problem