SAP Knowledge Base Article - Public

2633196 - Unable to Personalize the Tiles on Home screen in RUI

Symptom

You are trying to personalize the home screen but you notice the Personalize option is missing. When clicking the Edit button the Select User Role screen appears instead of the Personalization mode for the tiles.

Select User Role.png

 

The expected popup is:

personalization1.png

Environment

SAP Hybris Cloud For Customer, RUI

Reproducing the Issue

On the right botton corner click on the Edit icon.

Result: the Homepage Personalization and Adaptation popup doesn't appear, instead you are redirected to the Select User Role popup.

Cause

Users face this problem because personalization has been disabled in the Company Settings.

Resolution

To resolve the issue follow the below mentioned steps:

  1. Click on Adapt.
  2. Go to Company Settings.
  3. Here you find the option Disable User Personalization Features, which is currently checked.

You need to uncheck this for Homepage Personalization and Adaptation to appear.

Keywords

"personalization" "HTML" "RUI" "missing" , KBA , AP-RC-UIF-RT , UI Framework Runtime , Problem

Product

SAP Cloud for Customer add-ins all versions

Attachments

personalization1.png
personalization2.png