SAP Knowledge Base Article - Public

2632987 - Employee referral buttons are missing/not available

Symptom

  • Employee referral feature has been enabled in the customer's instance. However, users are still not able to use the feature as the following buttons are still missing:
    1. Refer Friend to Job
    2. Add a Referral now!

Environment

  •  SuccessFactors Recruiting Management

Reproducing the Issue

  • Refer Friend to Job button
    1. Go to Careers >> Search Jobs
    2. Choose any posted job >> Select Action
    3. Refer Friend to Job option is missing
  • Add a Referral now! button
    1. Go to Careers >> Referral Tracking
    2. Add a Referral now! button is missing

Cause

  • Since the implementation of b1802, "Refer Friend to Job" from job search and "Add a Referral now!" button in referral tracking are now based on permission. These permissions have not been enabled in the customer's instance, causing the buttons to be unavailable on the user's end.

Resolution

  1. Go to Admin Center >> Manage Permission Roles.
  2. Select a permission role >> Take Action >> Edit.
  3. Click the Permission... button >> User Permissions >> Recruiting Permissions.
  4. Enable the following permissions for the permission role:
    • Employee referral - pool
    • Employee referral - job specific

permission.jpg

See Also

Keywords

  • Refer Friend to Job option missing
  • Add a Referral now! button missing
  • Referral Tracking
  • Employee Referral
, KBA , LOD-SF-RCM-JOB , Job Postings & Requisitions , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , LOD-SF-RCM-APP , Applicants and Job Applications , Problem

Product

SAP SuccessFactors Recruiting all versions