SAP Knowledge Base Article - Public

2632958 - Country, Postal Code and State Are Coming In Capital Letters on Sales Quote Preview


On Sales Quote preview, the data related to country, postal code and state are displayed on capital letters.


SAP Cloud for Customer 1802.

Reproducing the Issue

  1. Go to the Sales work center.
  2. Go to the Sales Quotes work view.
  3. Open the Sales Quotes ABC (ABC represents a Sales Quotes ID).
  4. Click on Actions.
  5. Click on Preview.
  6. In the Sales Quote preview pdf file you are able to check the Country, Postal Code and State in capital letters.


This is the current system behavior.

In case the customers/partners need to use custom tamplates, the customers may contact their implementation manager to help with such request or approach directly the SAP Cloud Service Center (

Note: The services of the SAP Cloud Service Center will be charged as packaged services based on fixed prices.

An alternative option may be to check the SAP Hybris Cloud for Customer Ideas Forum to submit an idea:

See Also

SAP Help Portal - Form Templates.

SAP Blog Community - Custom Form Templates - Tips about hot to use - Form Template Maintenance and Form Template Selection.


Sales Quotes, Form Template, Preview, Capital Letters, Form. , KBA , LOD-LE-CQP , Customer Quote Processing , AP-RC-OUT , Output Management , How To


SAP Cloud for Customer 1802 ; SAP Cloud for Customer 1805 ; SAP Hybris Cloud for Customer 1711