You are using a terminal server environment and want to install the CTI adaptor.
SAP Hybris Cloud for Customer
CTI Adapter based approach is only meant for desktop application. For VM application it is recommended to use widget based integration.
Please review the following blogs and Help Portal:
CTI, CTI Integration, Computer Telephony Integration , KBA , cti , cti integration , computer telephony integration , LOD-CRM-LA , Live Activity , Product Enhancement