SAP Knowledge Base Article - Public

2632211 - Connector Issue when email validation is enabled


If you are trying to make users inactive in the LMS through the User Connector-SF but it is not working follow these steps:

  1. For the User Connector-SF go to "View Results" and click on the view logs
  2. You see the Exception User Entity invalid.EmailAddress: <NONE>



SuccessFactors Learning Management System (LMS) - All Supported Versions


Email validation is enabled and no email is present in the input file. This is causing issues with the record.


Adding the following property will nullify value <NONE> for email Address<NONE>

This property gets added as follows:

  1. System admin
  2. Configuration
  3. System configuration
  4. Connector
  5. Add in<NONE>
  6. Apply changes and Save


Connector, LMS, <NONE>, Invalid.EmailAddress , KBA , LOD-SF-LMS-ADM , Admin Tools , Problem


SAP SuccessFactors Learning all versions