2632211 - Connector Issue when email validation is enabled

SAP Knowledge Base Article - Public

2632211 - Connector Issue when email validation is enabled

Symptom

If you are trying to make users inactive in the LMS through the User Connector-SF but it is not working follow these steps:

  1. For the User Connector-SF go to "View Results" and click on the view logs
  2. You see the Exception User Entity invalid.EmailAddress: <NONE>


         

Environment

SuccessFactors Learning Management System (LMS) - All Supported Versions

Cause

Email validation is enabled and no email is present in the input file. This is causing issues with the record.

Resolution

Adding the following property will nullify value <NONE> for email Address

sfuser.field.transform.data.EMAIL_ADDR.@NULLIFY@=<NONE>

This property gets added as follows:

  1. System admin
  2. Configuration
  3. System configuration
  4. Connector
  5. Add in sfuser.field.transform.data.EMAIL_ADDR.@NULLIFY@=<NONE>
  6. Apply changes and Save

Keywords

Connector, LMS, <NONE>, Invalid.EmailAddress , KBA , LOD-SF-LMS-ADM , Admin Tools , Problem

Product

SAP SuccessFactors Learning all versions