SAP Knowledge Base Article - Public

2632130 - Error viewing candidate resume using SF mobile application


 Viewing attachment(resume) in SF mobile application returns “Document Loading Error” or "Failed to load document. Please try again later" on both Android and iOS platforms.


SuccessFactors Recruiting Management (RCM)

Reproducing the Issue

1. Log into mobile app on any Android or iOS platforms.

2. Go to candidate assessment.

3. Select candidate.

4. Open candidate resume.

5. Get a "Document load error" on android device or "Failed to load document. Please try again later" on iOS device.

ios resume error.png


 This is a permission issue.


1. Go to admin center.

2. Manage permissions roles.

3. Select role to grant permissions.

4. Recruiting permission.

5. Enable Odata API Application Export permission.

resume view permisison.png


Mobile app error, error opening candidate resume, Document Loading Error, Failed to load document. Please try again later , KBA , LOD-SF-RCM-MOB , Mobile Interface, Mobile Apply , Problem


SAP SuccessFactors Recruiting all versions