SAP Knowledge Base Article - Public

2632130 - Error viewing candidate resume using SF mobile application

Symptom

 Viewing attachment(resume) in SF mobile application returns “Document Loading Error” or "Failed to load document. Please try again later" on both Android and iOS platforms.

Environment

SuccessFactors Recruiting Management (RCM)

Reproducing the Issue

1. Log into mobile app on any Android or iOS platforms.

2. Go to candidate assessment.

3. Select candidate.

4. Open candidate resume.

5. Get a "Document load error" on android device or "Failed to load document. Please try again later" on iOS device.

ios resume error.png

Cause

 This is a permission issue.

Resolution

1. Go to admin center.

2. Manage permissions roles.

3. Select role to grant permissions.

4. Recruiting permission.

5. Enable Odata API Application Export permission.

resume view permisison.png

Keywords

Mobile app error, error opening candidate resume, Document Loading Error, Failed to load document. Please try again later , KBA , LOD-SF-RCM-MOB , Mobile Interface, Mobile Apply , Problem

Product

SAP SuccessFactors Recruiting all versions