SAP Knowledge Base Article - Public

2632057 - Account Address Details Missing on Customer Invoice Template

Symptom

You've maintained the following account address details in the Account master data. While either in the output or preview of Customer Invoice, the additional fields you've maintained don't get populated on the Customer Invoice output layout.

  • P.O. Box
  • P.O. Box Postal Code
  • P.O. Box City
  • P.O. Box State
  • P.O. Box Country

You expect above fields to be populated in the Customer Invoice output layout.

Environment

Business ByDesign all versions

Reproducing the Issue

Maintain addtional address in Account Master Data.

  1. Go to Account Management Work Center
  2. Go to Accounts and select respective account
  3. Under General tab and Main Address section
  4. Click Additional Fields and maintain the following fields:

    P.O. Box/P.O. Box Postal Code/P.O. Box City/P.O. Box State/P.O. Box Country

  5. Save and Close

Check in Customer Invoice Preview.

  1. Create a Customer Invoice for this account
  2. In the respective Customer Invoice, click Preview
  3. Only the follwing fields have been populated on the Customer Invoice layout
  • Country
  • Address Line 1
  • Address Line 2
  • Street/House Number
  • Address Line 4
  • Postal Code/City

Cause

The address is calculated at runtime via the api GET_FORM_ADDRESS_FROM_BUFFER which would get Street address in return as a priority if both Street and Postal address are maintained in the Account Master Data.

Which means if you've maintained main house address in the Account Master Data, it will overwrite the P.O. Box Address in the Customer Invoice template.

Resolution

This is the current system behavior.
To accomplish this requirement, you need to ask your implementation partner to customize your own Customer Invoice or reach out to SAP's Service Center at servicecenter@sap.com for doing so.

Keywords

Customer Invoice Layout, Additional Address, P.O.Box address, Account , KBA , AP-CI , Customer Invoice Processing , How To

Product

SAP Business ByDesign all versions