SAP Knowledge Base Article - Public

2631811 - Can you reincarnate an Instructor?

Symptom

An Instructor was deleted, can the user be reincarnated?

Environment

SAP SuccessFactors Learning Management System (LMS)

Reproducing the Issue

  1. An Instructor is deleted
  2. When the administrator goes to use the same instructor again they receive an error:
    'The User ID does not exist but an old record exist for this User ID. This means that this User existed at some point and has been deleted. You may not re-use this User ID for a new User'

Cause

The instructor was deleted and cannot be reused or recovered via the UI

Resolution

While Users can be reincarnated, instructors cannot

Workarounds:

  • Create a new account
    - OR -
  • Reach out to SAP Professional Services to check the possibility of restoring an Instructor (see KBA 2149831 on how to contact Professional Services)

Keywords

SF SuccessFactors Learning LMS reinstate reincarnate reuse delete remove instructor , KBA , LOD-SF-LMS-ADM , Admin Tools , LOD-SF-LMS , SuccessFactors Learning , How To

Product

SAP SuccessFactors Learning 1711 ; SAP SuccessFactors Learning 1802