2631811 - Can you reincarnate an Instructor

SAP Knowledge Base Article - Public

2631811 - Can you reincarnate an Instructor

Symptom

 Instructor was deleted, can the user be reincarnated

Environment

-          SuccessFactors Learning Management System (LMS) - All Supported Versions

Reproducing the Issue

An Instructor is deleted, when the administrator goes to use the same instructor again they receive an error similar or the same as

 'The User ID does not exist but an old record exist for this User ID. This means that this User existed at some point and has been deleted. You may not re-use this User ID for a new User'

Cause

The instructor was deleted and cannot be reused

Resolution

Users can be reincarnted but instructors cannot.

Instructors cannot be recovered via the UI. You can either create a new account or reach out to SAP Professional Services to check the possibility of restoring a Instructor.

Keywords

reincarnate, reuse, delete, instructors , KBA , LOD-SF-LMS , SuccessFactors Learning , LOD-SF-LMS-ADM , Admin Tools , Problem

Product

SAP SuccessFactors Learning 1711 ; SAP SuccessFactors Learning 1802