SAP Knowledge Base Article - Public

2631710 - Duplicate fields for emergency contact in Manage pending hires

Symptom

 When hiring candidates from onboarding or recruiting in Manage Pending hires (MPH) tool, you may see the contact fields being duplicated (Below is an example screenshot)

Please note that below screenshot has been taken from a test instance

2631710.jpg

Environment

  • SAP Successfactors HCM Suite
  • Employee Central (EC)
  • EC integration with Onboarding or Recruiting(RCM)

Reproducing the Issue

  1. Log into your instance
  2. Have an candidate from Onboarding or Recruiting that has emergency contact fields mapped available within MPH
  3. Click hire to try to complete the hire process for this candidate.
  4. Notice when you get to the Primary Emergency contact section how it duplicates the fields

Cause

The cause of the duplication is because certain required fields for the emergency contact are not mapped

Resolution

For the Emergency Contact section to come up fine in MPH, you need to map at the minimum the "Name" field and "Relationship" Field.

If one of these 2 fields are missing, the system does an incorrect mapping and therefore duplication of fields can occur.

Note that the issue also can occur if you pass an incorrect value from Onboarding or RCM to EC. (For example if you pass a value of "friend" for relationship field and this value does not exist in EC).

Keywords

Duplication, JIRA ECT-54875, ECT-72192, ECT-61607, emergency contact, relationship , KBA , LOD-SF-EC-INT , Suite Integration (EC to RCM, ONB, CVP) , LOD-SF-EC , Employee Central , Problem

Product

SAP SuccessFactors HCM Core all versions