2631614 - List Price Maintained in the Contract is not Fetching into the Follow-up Service Order

SAP Knowledge Base Article - Public

2631614 - List Price Maintained in the Contract is not Fetching into the Follow-up Service Order

Symptom

The list price not auto populating to service order created as a follow-up from contract.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to Sales Orders work center.
  2. Go to Contracts view.
  3. Select the Contract XYZ. (XYZ represents the Contract ID)
  4. Click on Follow-Up button and select Service Order from the list.
  5. The List Price is not fetching the values from contract.

Cause

Service order is just a planning document for a contract in this scenario and no price gets determined for such items. In the service order you needs to plan the fulfillment and working condition of the service/spare part. such items are invoiced on contract only. In service confirmations created from service order items, price will be picked up from contract, if price agreements in contract is maintained.

Resolution

This is a standard system behavior.

Keywords

KBA , AP-SVO , Service Order Processing , Problem

Product

SAP BUSINESS BYDESIGN 1802