The list price not auto populating to service order created as a follow-up from contract.
SAP Business ByDesign
Reproducing the Issue
Go to Sales Orders work center.
- Go to Contracts view.
- Select the Contract XYZ. (XYZ represents the Contract ID)
- Click on Follow-Up button and select Service Order from the list.
- The List Price is not fetching the values from contract.
Service order is just a planning document for a contract in this scenario and no price gets determined for such items. In the service order you needs to plan the fulfillment and working condition of the service/spare part. such items are invoiced on contract only. In service confirmations created from service order items, price will be picked up from contract, if price agreements in contract is maintained.
This is a standard system behavior.
KBA , AP-SVO , Service Order Processing , Problem