2631585 - Report Center - Report Share functionality behaviour

SAP Knowledge Base Article - Public

2631585 - Report Center - Report Share functionality behaviour

Symptom

While you try to share a report via the Action Menu from the Report Center you may get a time out or fetching data error.

This document is meant to infomr you on the current functionality changes and restrictions.

Environment

  • SAP SuccessFactors HCM Core
  • Report Center

Reproducing the Issue

  1. From the Report Center select any reports
  2. From the Action Menu select Share
  3. Type any name in the name search field or select the value help icon value help.jpg
  4. An error may occurr

Resolution

As a short term solution a patch will be implemented to the 1802 systems and the functionality behaviour will change as described below.

As a long term solution we are working to further enhance this functionality to provide the expected results without errors.

New Behaviour (as of 14th April 2018):

  • Name search behaviour

Only the first 10 names are shown from the name field. If more than 10 ‘similar’ names are available, in the system, the additional fields (Department – Division-Location-user role) must be selected to filter them out.

Note: The restrictions to 10 records in the initial search is temporary. It will be improved to include a lazy loading scroll feature, but that won’t be available for the patch on the 14th April 2018.

No other way to get the additional  names.

 New name search.jpg

  • Value Help behaviour 
    • The search run for less than ~5 minutes.
      The Value Help works as expected giving the chance to search and select the desired value.
      Value help working.jpg
                        
    • The search run for more than ~5 minutes.
      The Value Help window opens but returns error (Time out or fetching) 
      value help fetching error.jpg           

Previous 1802 behaviour (before the patch on the 14th April 2018):

  • Name search behaviour
    • The search run for less than ~5 minutes
      The name is shown correctly.
      name search working.jpg
    • The search run more than ~5 minutes
      The name is not shown and an error occurs after some time.
      fetching error.jpg                                    
  • Value Help behaviour 
    • The search run for less than ~5 minutes.
      The Value Help works as expected giving the chance to search and select the desired value.
      Value help working.jpg
                        
    • The search run for more than ~5 minutes.
      The Value Help window opens but returns error (Time out or fetching) 
      value help fetching error.jpg           

Keywords

KBA , LOD-SF-ANA-RCT , Report Center , Problem

Product

SAP SuccessFactors HCM Core 1802