The Data Rention management tool is giving invalid countries error when run.
The tool is not running and failing with country code error
- SuccessFactors Learning Management System (LMS) - All Supported Versions
- SuccessFactors BizX Platform
Reproducing the Issue
When you run the LMS data Purge you are receiving a 'invalid countries error' in the preview report after the data purge has run.
The report may also not be visible when the purge is run and you may get error message after the purge has run.
The tool may also fail and say 'Failed 0 of 1 approved requests'. You will find this error in the maintaineance monitor in Bizx after the purge was launched.
From our investigation using IND(India as an example):
- We change the country in Bizx from the code (IND) to the name (India) the purge will work
IND in country code in Bizx user profile and IND in LMS => purge failed
India in country code for user in Bizx and IND in LMS user => purge worked
This is a known issue and currently being investigated. Product management are working on this for a possible work around and solution. We will also have more documentation coming on this feature.
From our end these are the settings that we used in order for the purge to work successfully.
DRTM, MDF, Country Code, LMS Data, Bizx Data Purge , KBA , LOD-SF-LMS , SuccessFactors Learning , LOD-SF-LMS-UDR , Purge Tool , LOD-SF-PLT-DRM , Data Retention Management , Problem