2631462 - LMS Data Purge Invalid Country error

SAP Knowledge Base Article - Public

2631462 - LMS Data Purge Invalid Country error

Symptom

The Data Rention management tool is giving invalid countries error when run.

OR

The tool is not running and failing with country code error

Environment

  • SuccessFactors Learning Management System (LMS) - All Supported Versions
  • SuccessFactors BizX Platform

Reproducing the Issue

When you run the LMS data Purge you are receiving a 'invalid countries error' in the preview report after the data purge has run.

Report MDF Preview Report.png

The report may also not be visible when the purge is run and you may get error message after the purge has run.

The tool may also fail and say 'Failed 0 of 1 approved requests'. You will find this error in the maintaineance monitor in Bizx after the purge was launched.

Cause

From our investigation using IND(India as an example):

  • We change the country in Bizx from the code (IND) to the name (India) the purge will work
  • IND in country code in Bizx user profile and IND in LMS => purge failed

  • India in country code for user in Bizx and IND in LMS user => purge worked

Resolution

This is a known issue and currently being investigated. Product management are working on this for a possible work around and solution. We will also have more documentation coming on this feature.

From our end these are the settings that we used in order for the purge to work successfully.

Purge will work when these setting in place.PNG

See Also

Keywords

DRTM, MDF, Country Code, LMS Data, Bizx Data Purge , KBA , LOD-SF-LMS , SuccessFactors Learning , LOD-SF-LMS-UDR , Purge Tool , LOD-SF-PLT-DRM , Data Retention Management , Problem

Product

SAP SuccessFactors Learning all versions