2631238 - Cannot connect to system in SAP Analytics Cloud connecting to Hybris Marketing Cloud

SAP Knowledge Base Article - Public

2631238 - Cannot connect to system in SAP Analytics Cloud connecting to Hybris Marketing Cloud

Symptom

  • You are testing a connection to Hybris Marketing Cloud (S/4HANA Cloud Edition)
  • You use Live Connection to S/4HANA 
  • The authentication method is SAML SSO

When you capture Chrome developer tools, you see the following error:

https://example.sapanalytics.cloud/s4hcremotes/SAPMKTNW/sap/bw/ina/GetServerInfo?sap-client=100&sap-language=EN&timestamp=1523489829134&sap-sessionviaurl=X

Status Code: 500

the preview tab shows:

We've encountered an unexpected issue.
Please try again later or contact your system administrator if the problem persists.

And the Response tab:

errorInfo.errorStatusCode = "4000";
errorInfo.errorMessage = "Some internal error occurred in App\-Router";
errorInfo.errorStack = "Error Code: 4000, Error Message: Proxy operation failed with reason: Could not create a remote context, Public URL: https://example.sapanalytics.cloud, Path: /s4hcremotes/SAPMKTNW/sap/bw/ina/

Environment

  • SAP Analytics Cloud 2018

Cause

This issue is currently under investigation by Development.

Resolution

This issue is currently under investigation by Development.

See Also

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Keywords

hybris, s/4, s4, s4hana, SAPMKTNW, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics , KBA , LOD-ANA , SAP Analytics Cloud , LOD-ANA-BI , SAP Analytics Cloud - Business Intelligence (BOC) , LOD-ANA-BR , SAP Analytics Cloud - Digital Boardroom , LOD-ANA-PL , SAP Analytics Cloud – Planning (BOC) , LOD-ANA-PR , SAP Analytics Cloud – Predictive (BOC) , Problem

Product

SAP Analytics Cloud 1.0