2631206 - LMS - Bad Gateway Error when accessing LMS

SAP Knowledge Base Article - Public

2631206 - LMS - Bad Gateway Error when accessing LMS

Symptom

When accessing LMS, users get a Bad Gateway error. No one can enter LMS. See screenshot below:

Bad Gateway.PNG

Environment

 SAP Successfactors Learning Management System

Reproducing the Issue

1. Try to access / login to your LMS System

2. Get the error above

3. No user can access LMS

Resolution

Submit an incident to Cloud Support. Operations Team would be contacted for further investigation on why the system is down for all users.

Keywords

LMS, System Down, Bad Gateway Error, Error 502, Users cannot access LMS, Login, Cannot Access, LMS Access, Access , KBA , LOD-SF-LMS-PER , Learning Performance Issues , Problem

Product

SAP SuccessFactors Learning 1605 ; SAP SuccessFactors Learning 1608 ; SAP SuccessFactors Learning 1611 ; SAP SuccessFactors Learning 1702 ; SAP SuccessFactors Learning 1705 ; SAP SuccessFactors Learning 1708 ; SAP SuccessFactors Learning 1711 ; SAP SuccessFactors Learning 1802 ; SAP SuccessFactors Learning 1805