2631171 - Server Default printer always selected when using Remote Desktop or Cirtix client into a CR for VS application or Crystal Reports Designer

SAP Knowledge Base Article - Public

2631171 - Server Default printer always selected when using Remote Desktop or Cirtix client into a CR for VS application or Crystal Reports Designer

Symptom

A User is printing from a Windows 2016 Citrix/Terminal Server. The same issue also occurs with Remote Desktop 2016.

When selecting the CR Viewers print button the printer dialog box appears, PrintToPrinter and PrintOutputCOntroller are used in CR Desktop Viewer, the Citrix Servers default printer is always selected.

In previous versions of RDC and Citrix it was the Users default printer that was selected.

Environment

  • Crystal Reports, Devloper for Visual Studio
  • Crystal Reports Designer ( not confirmed )
  • Citrix 2016 Server
  • Remote Desktop Communicator

Cause

This issue appears to be a change that was done for Remote Desktop connections and possibly a new default behaviour.

Resolution

This behaviour change from RDC 2010 to RDC 2016 is a change in behaviour by Microsoft and out of SAP's control.

There is no work around at the time of this post.

See Also

A quick Google search found this link which may be related or explain what changed:

https://social.technet.microsoft.com/Forums/ie/en-US/785cbcc6-4f0b-4d88-b12f-2b1d89b85a44/remoteapp-default-printer-redirection-not-working-in-server-2016?forum=winserverTS

Keywords

Default Printer always selected, cr for vs, Remote Desktop, Citrix Server. , KBA , BI-DEV-NET , BI Software Development Kits (SDKs) - .NET or Other , Problem

Product

SAP Crystal Reports 2013 ; SAP Crystal Reports 2016 ; SAP Crystal Reports, developer version for Microsoft Visual Studio