SAP Knowledge Base Article - Public

2631160 - Documents related to tasks

Symptom

Documents related to tasks are not visible from the user side, neither to the user assigned to the task nor to the instructor/observer of the task.

Environment

SAP SuccessFactors Learning Management System (LMS)

Reproducing the Issue

In the LMS admin side, click on:

  1. Learning > Tasks > Search and access the desired task > Documents > Relate the document to the task >
  2. When the task is assigned user, neither the user assigned to the task nor to the instructor/observer of the task can see the task related document.

Cause

It was confirmed by the Product Management (PM) team that the system is working as designed. The documents are a support material for the person who created and maintained the records. In instructional systems design, there is a relationship between Learning Objective-Task-Competency-Course. The system was built to support including those documents as references for the course instructional designers.

We encourage you to submit an enhancement request to have this functionality considered within future development cycles – you can do this on our Customer Influence portal at https://influence.sap.com/sap/ino/#/campaign/87.

Resolution

As an alternative to have the task related document available to the user assigned and to the instructor/observer is relating the document at the item level. In the LMS admin side, click on:

Learning > Items > Search and access the desired item that has the affected task > More > Documents.

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See Also

Adding Documents to Items in Successfactors Learning
2163307 - LMS: How to create documents inside LMS and link them to items
2167560 - Submit an Enhancement Request for LMS

Keywords

task, document, item, user, side, instructor, observer , KBA , LOD-SF-LMS , SuccessFactors Learning , LOD-SF-LMS-COR , LMS Core - Items, Catalog, Curricula , Problem

Product

SAP SuccessFactors Learning all versions